218phjoy Privacy
Policy

1 Introduction

218phjoy ("we", "us", "our") operates the online gaming platform accessible at 218phjoy.club (the "Platform"). We are committed to safeguarding the privacy of our players and to handling personal data responsibly, transparently, and in compliance with applicable Philippine law.

This Privacy Policy applies to all personal data collected through the 218phjoy Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and any other use of our services. It applies to all players located in the Philippines and any other jurisdiction where 218phjoy operates.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the Platform.

2 Data Controller

218phjoy is the data controller responsible for the personal data collected through the Platform. As data controller, we determine the purposes and means of processing your personal data and are accountable for ensuring that such processing complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

If you have any questions about how 218phjoy processes your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer using the details provided in Section 15 of this Policy.

3 Personal Data We Collect

3.1 Registration Data

When you create a 218phjoy account, we collect the following information:

• Full legal name;
• Date of birth (to verify that you are at least 21 years of age);
• Residential address (including city, province, and postal code);
• Email address;
• Mobile phone number;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with Philippine anti-money laundering regulations and gaming requirements, we may collect:

• Government-issued photo identification (e.g., Philippine passport, driver's licence, SSS ID, PhilSys ID);
• Proof of residential address (e.g., utility bill, bank statement);
• Proof of payment method ownership;
• Selfie or live photo for identity confirmation.

3.3 Financial Data

When you make deposits or request withdrawals, we collect:

• GCash or PayMaya / Maya account details (mobile number associated with the account);
• Bank account details (bank name, account number, account name) for bank transfer transactions;
• Transaction history, including deposit amounts, withdrawal amounts, dates, and reference numbers.

3.4 Gameplay Data

We collect data related to your activity on the Platform, including:

• Games played, bet amounts, win/loss records, and session duration;
• Bonus and promotion usage;
• Responsible gaming tool usage (deposit limits, self-exclusion requests).

3.5 Technical & Device Data

We automatically collect certain technical information when you access the Platform:

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Session timestamps and page interaction data;
• Cookie identifiers and similar tracking technologies (see Section 8).

3.6 Communications Data

When you contact our support team via live chat or email, we retain records of those communications, including the content of messages and any attachments, to assist with query resolution and quality assurance.

4 How We Collect Your Data

218phjoy collects personal data through the following means:

• Directly from you – when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions;
• Automatically – through cookies, web beacons, and server logs when you access and interact with the Platform;
• From third parties – from payment processors (GCash, Maya, banks) to confirm transaction details, and from identity verification service providers to assist with KYC compliance.

5 How We Use Your Personal Data

218phjoy uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your 218phjoy account;
• Identity verification: To verify your age (21+) and identity in compliance with Philippine gaming and anti-money laundering regulations;
• Transaction processing: To process deposits, withdrawals, and bonus credits;
• Service delivery: To provide access to games, promotions, and platform features;
• Customer support: To respond to your enquiries, complaints, and support requests;
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Responsible gaming: To monitor gameplay patterns and enforce responsible gaming tools such as deposit limits and self-exclusion;
• Legal compliance: To comply with applicable Philippine laws, regulations, and lawful requests from regulatory authorities;
• Platform improvement: To analyse usage patterns and improve the performance, security, and features of the Platform;
• Marketing communications: To send you promotional offers and updates about 218phjoy, where you have consented to receive such communications. You may opt out at any time.

6 Legal Basis for Processing

218phjoy processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you (i.e., to operate your account and deliver the services you have requested);
• Legal obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax obligations;
• Legitimate interests: Processing is necessary for our legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided those interests are not overridden by your rights;
• Consent: Where we rely on your consent (e.g., for marketing communications), you may withdraw that consent at any time by contacting our support team or using the opt-out mechanism in any marketing email.

7 Sharing Your Personal Data

218phjoy may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya / Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals;
• Identity verification providers: Third-party KYC service providers engaged to assist with age and identity verification;
• Game software providers: Third-party game developers whose software is integrated into the 218phjoy Platform, to the extent necessary to deliver gameplay;
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulation;
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a lawful court order or to prevent or investigate criminal activity;
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors engaged to support Platform operations, subject to strict data processing agreements.

All third parties with whom 218phjoy shares personal data are required to handle that data in accordance with applicable privacy laws and our data processing requirements.

8 Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the 218phjoy Platform. They help us recognise your device, remember your preferences, and understand how you interact with the Platform.

8.2 Types of Cookies We Use

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language settings) to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the Platform to help us identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised access.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 218phjoy Platform. Continued use of the Platform following your acknowledgement of this Policy constitutes your consent to our use of cookies as described above.

9 Data Security

218phjoy implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Two-factor authentication (2FA) available for all player accounts;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing;
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law.

10 Data Retention

218phjoy retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Support communications: Retained for two (2) years from the date of the interaction;
• Technical logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

11 Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 218phjoy:

• Right to be informed: The right to know what personal data we collect and how we use it (fulfilled by this Privacy Policy);
• Right of access: The right to request a copy of the personal data we hold about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days.

12 Children's Privacy

If you are a parent or guardian and believe that a minor has registered on the 218phjoy Platform, please contact us immediately at the details provided in Section 15.

13 International Data Transfers

218phjoy primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or game software developers), 218phjoy ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that required under Philippine law.

By using the 218phjoy Platform, you acknowledge and consent to the transfer of your personal data as described in this section.

14 Changes to This Privacy Policy

218phjoy reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. The date of the most recent revision is indicated at the top of this document.

Where changes are material, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following the publication of any amendments constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 218phjoy protects your personal data.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 218phjoy, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 within the Platform

We aim to respond to all data-related enquiries within thirty (30) days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.